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Maintenance
Our maintenance
program normally includes twice monthly service, three day fish guarantee,
delivery of foods and routine maintenance of equipment usually at no additional
charge.
Twice monthly visits include
the following tasks:
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Water changes
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Hydro cleaning gravel
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Cleaning corals and
decorations
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Cleaning viewing surface
inside and outside
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Water quality testing
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Check equipment
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Replacement of minor
equipment as required
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Major repairs will be
made with 24 hr.
Aquarium Service offers two
programs:
ITEMIZED: Monthly
service fee includes the service only. Food, fish, medication, saltmix,
equipment and drygoods are itemized on your monthly invoice and sold separately.
ALL INCLUSIVE: Your
monthly invoice includes saltmix, food, fish but not replacement pumps, light
bulbs or drygoods. All inclusive programs are slightly higher per month than
the itemized program and reflects a future investment in your aquarium.
Support Equipment:
Aquarium Service was a leader in introducing innovative high-tech products such
as wet/dry filters, protein skimmers, UV sterilizers and nutritious foods to
Northwest aquariums and continues to be on the cutting edge of technology while
its competitors strive to 'keep up'. As a result, you can be assured that your
aquatic environment will be clean and disease free as possible and your fish
will enjoy long and healthy lives.
Invoicing: Invoices are
sent out on the 1st of the month for service received for that month. Drygoods
and foods delivered the previous month are billed on the next invoice. Terms of
payment is 20 days. Some long term customers elect to prepay for a years service
in advance and for that we offer a 10% discount off the service charge only.
Personal or company checks are accepted and preferred. We ask that you do not
make payment to your service technician as this causes delays in applying your
payment. We also ask that you do not offer gratuities to your technician.
SALES, LEASING AND RENTAL
SYSTEMS
Aquarium Service offers four
programs to help you get started on your adventure.
Sales: Purchase your
aquarium, filter, decor, support equipment and furniture directly from us at a
cost lower than retail stores can offer you. We invite you to compare.
Lease: The same as a
purchase only you can finance the system with 36 monthly payments then you own
it. This option is available only with a 36 month maintenance contract. You
have the option of paying off the balance at any time and we offer a very
competitive interest rate. Leased aquarium systems require one third downpayment
with financing on the remaining two thirds over a three year period.
Rental: Rental aquariums
are usually new systems and requires a two year contract. Used rental equipment
may be available at a discounted price. The monthly service fee includes fish,
flake food and total maintenance and replacement of equipment in the event of
failure. There is a small fee for installation and removal of the system.
Living Furniture: This
program is designed for freshwater systems only. It is a rental program for
small offices or lobbies. It is inexpensive and includes a change in decor
usually every six months and of course fish, food and medications are all
included. You pay only the monthly service fee plus a small fee for installation
and removal. A two year contract is required.
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